Johnson's Service: Certified Car Care for Over Two Decades

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“Customer service is our number one priority. We offer loaner vehicles to our regular customers, rides home; we vacuum every car that gets work done on it, we stick by our estimates and have cars returned to customers when promised.”

~ Brent Johnson, Owner
Johnson’s Service, Garrettsville

If you have been a resident of Garrettsville for any length of time, you are probably familiar with Johnson’s Service. The original business began back in the 70s with Brent’s father who bought the land for a gas station and repair facility. “After working with my father for several years, I bought the business from him in 1999,” says Brent. “We did away with the gas part of it as it became unprofitable and took away too much time from the repair part.”

As an ASE certified business, Johnson’s three employees, all of whom have worked there for 10 plus years, attend schools and seminars regularly to keep up on the rapidly changing technology. “When techs are ASE certified, it means they have taken the time to be professionals in their career field. It is a commitment, a set of industry standards to follow,” says Brent. “We perform about all car maintenance, but we specialize in electrical and performance issues. Our favorite work is “check engine light” diagnostics. We also perform e-check at our facility and e-check repairs.”

Though we may not like it, winter is on its way, and we all know what Northeast Ohio can dole out without even letting the weatherman know! Are you ready for those days? Brent has some advice to make sure you are. “The biggest mistake people make during winter is driving on tires that are not in good enough shape for winters in Ohio. We see accidents every year from people driving with sub par tires. Also make sure wiper blades, batteries, and heaters are all up to snuff.”

Only the best of local companies has been able to survive the recessions and up and down cycles of our economy. 20 years and counting as a repair shop is something to consider when choosing who will do the work on your vehicle. You and your family’s daily existence depends on a safe and reliable car. Johnson’s has a proven track record for making that happen. “Our good customer service and our commitment to repairing the vehicle right the first time is what sets us apart from others. There’s no guess work,” says Brent who finds the most rewarding part of owning his business is having a great reputation and rapport with his customers.

“I was raised in Garrettsville, have lived here my entire life and also raised a family here, except for four years that I served in the armed forces. Working in a small community, the number one rule of business is to treat your customers right. Word gets around quick.”

And word has gotten around.

“This is now a second generation business, and son Brent has the same work ethic and values of his father. They are always willing to go the extra mile to help a customer.”

~ 5 out of 5 star review from a Car Talk Reviewer

Be sure to call Johnson’s for winterizing your vehicle or for any needed repairs. You can count on professional technicians and beyond-the-norm customer service. From start to finish, Johnson’s knows how to do it right. 20 plus years testifies to that!